Shipping policy

Venus Health Co. ships all orders from Australia.


Order Processing Time

We process all purchases within 1-2 business days. 

During peak periods such as Christmas, New Year, Easter, and other holidays, please allow an additional 3-5 business days for order processing. 

We strive to provide timely updates on our website and digital platforms, including email and social media, to keep customers informed of any extended processing times during peak seasons.

Shipping Services and Delivery Time

Shipping options and delivery times depend on the service selected at checkout. Typical delivery duration ranges from 7 to 14 business days after your order has been processed.

For international orders, we use DHL courier services. Please monitor your email closely for shipping notifications and tracking updates sent directly from DHL.

 

Email Communication and Contact Details

It is essential that you provide accurate and complete contact information when placing your order.

We communicate primarily through email regarding order status, shipping updates, and tracking information.

To ensure you receive all communications:

  • Double-check that your email address and other contact details are 100% correct before finalising your order
  • Regularly check your inbox as well as your spam or junk folders for our emails
  • Add our email address to your safe sender list to prevent messages from being filtered out


Tracking Your Order

Once your order is shipped, you will receive an email with tracking details.

If you have not received this information or need assistance:

  • Use our Shop chat feature located at the bottom right corner of our website. Select "Track my order" and enter your order number
  • Alternatively, contact us via the order confirmation email or through our website contact form

Contact Us

If you have any questions or need further assistance, please reach out to us:

Via our contact form on the website

By replying to your order confirmation email at "Venus Health Co.", marketing@venushealth.co

Thank you for choosing Venus Health Co. for your personal health and wellness journey.